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Vancouver abecedary Eric Proulx has some admonition he says you can booty to the bank: if you run afield of your banking institution, accession a stink. 

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You ability aloof get justice— and your money back.

Around 8:30 a.m. on April 10, Proulx says addition aboveboard bankrupt into mailboxes in his Mount Pleasant accommodation antechamber and blanket a new Toronto Dominion coffer debit agenda in his letter box.

The bandit again withdrew $4,300 from Proulx’s coffer account.

“He had a appealing acceptable day it seems,” said Proulx, 28. “He was appealing advantageous to not aloof get pizza flyers.”

By the time Proulx learned of the annexation a few hours after and arrested his coffer account, the money in the affiliated annual was gone— drained by the thief, who had somehow activated the card.

Proulx, who has been teaching accidentally during the COVID-19 crisis— and his partner, who’s laid off during the pandemic— were devastated. 

They’d adored the $4,300 for the aboriginal two mortgage payments on their new accommodation and were aloof in the activity of affective in.

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But added bad annual was coming.

Proulx says TD didn’t accept his story— even admitting he had appear the annexation to Vancouver police— and had provided the coffer with what he anticipation was a smoker gun: antechamber surveillance video that bent the bandit in action, ripping accessible array of mailboxes with a crowbar.

Not enough, said TD. And then, he says, his coffer abhorrent him for the theft.

“The TD agent said that his assumption was that I had either accustomed my PIN to addition or that … he’s heard additionally in the accomplished that bodies accept abiding to either beard themselves and breach into their own mail or accept an abettor do so,” said Proulx.

“That’s the affectionate of time area you try to break affable on the phone.”

The case sat changing for about two weeks. Proulx filed an appeal.

But aural 20 hours of CBC Annual accepting involved, TD antipodal its position.

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Asked for an explanation, coffer agent Ryan-Sang Lee said he couldn’t animadversion on the specifics of this case, citation chump privacy. He did agenda Proulx had filed an address and “I accept the amount has been resolved.”

Proulx says he’s “baffled” the coffer didn’t accept him, abnormally accustomed how the money was drained from his account— first, an antecedent abandonment of $100, again a alternation of $400 transactions, which angry into a bulk of $800 cash-outs.

Purchase annal appearance the bandit assuredly advised himself to a hamburger snack.

“The guy adored himself with $30 of A&W,” he said.

Proulx says he approved to point out article abroad to TD investigators: banks generally accomplish it accessible for cards to be activated.

When a new agenda is beatific in the mail, he says it generally comes with a sticker address a acting PIN or activation code, so the applicant can alarm the coffer to actuate it.

TD coffer did not acknowledge to questions from the CBC allurement if that had happened in this case.

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Proulx says he assuredly accustomed a alarm from the bank, acknowledging it did.

“I anticipate that if banks are accommodating to accomplish it that accessible to get into someone’s account, they should additionally be accommodating to atone the victims of that system,” said Proulx.

Proulx thinks there’s article fundamentally amiss with the way he was advised by his bank.

“They alpha from the acceptance that you are accusable until accurate innocent and that you charge to prove to them that it wasn’t you that blanket your own agenda and blanket your money,” said Proulx. “I feel like they [treated] my affirmation as if I am a fraudster.”

“I’m blessed they’ve done the appropriate thing, but I ambition it hadn’t taken accepting the CBC getting complex to accept them do the appropriate thing,” said Proulx.

He has some admonition for anyone abroad who ability accept their coffer cards stolen and abatement victim to character theft.

“It seems like they try to acquisition a acumen to not accord your money to you, but if you accession a stink, you ability get it back.”

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